Off-the-Shelf Tech Stack, LLC
At Off-the-Shelf Tech Stack, LLC (“OTS”), every OTS Media Controller is custom-built, configured, and tested before shipment. Our goal is to ensure that every controller arrives fully functional and ready for use.
Because our products are custom-built and may require specialty components, orders are not shipped immediately after payment is received. Each order must first complete the assembly, configuration, and testing process.
1. Order Payment and Shipping Charges
Payment for the order, including applicable shipping charges, is collected at checkout.
Shipping charges are calculated based on the carrier and shipping service selected by the customer during checkout. Payment of shipping charges does not mean that the order will ship immediately.
Orders will be prepared for shipment only after the required components have been obtained and the controller has been assembled, configured, and tested.
2. Custom Builds and Processing Times
Each controller is individually assembled, configured, and tested to meet OTS quality standards.
When all required components are available, most orders are typically prepared for shipment within 3–5 business days. This timeframe is an estimate, not a guaranteed shipment date.
Processing times may vary depending on:
- The number of controllers ordered.
- The complexity of the requested configuration.
- The availability of required hardware and specialty components.
- Supplier lead times and component backorders.
- Additional assembly, configuration, or testing requirements.
Some components used in our controllers are specialty or custom-built items that may need to be ordered from third-party suppliers. If a required component is unavailable or delayed, the build and shipment of the affected order may take longer than originally anticipated.
3. Component Availability and Order Delays
While OTS makes reasonable efforts to maintain component availability, certain parts may be subject to supplier shortages, manufacturing delays, or extended lead times.
If a component required for an order becomes unavailable or is significantly delayed, OTS will notify the customer when reasonably possible and provide an updated estimated shipment timeframe.
If OTS cannot ship an order within the timeframe originally promised, or within the timeframe required by applicable law when no timeframe was promised, OTS will notify the customer and provide the options required by applicable law.
Depending on the circumstances, customers may be asked to approve a revised shipment date or may cancel the unshipped order and receive a refund as required by applicable law.
OTS will not require customers to accept an indefinite delay in place of a refund when applicable law provides a right to cancel.
4. Shipping Carrier Selection and Tracking
Customers may select their preferred available shipping carrier during checkout. Current shipping options include:
- UPS
- USPS
Available carriers and shipping services may vary depending on the destination, package size, and carrier availability.
Once an order has completed production and testing and has been handed over to the selected carrier, OTS will send a shipment confirmation email containing tracking information, when available.
Delivery estimates provided by UPS or USPS are estimates and may change after the package enters the carrier's network.
5. Shipping Delays and Delivery Issues
Once a package has been accepted by the shipping carrier, delivery may be affected by circumstances outside OTS's reasonable control, including:
- Carrier processing delays or service interruptions.
- Severe weather conditions.
- Natural disasters or other unexpected events.
- Transportation disruptions.
- Incorrect or incomplete shipping addresses.
OTS does not guarantee carrier delivery dates and is not responsible for delays caused solely by the carrier or other circumstances outside its reasonable control.
If tracking indicates that a shipment is delayed, lost, or delivered but not received, customers should contact OTS using the support information published on our website. OTS will work with the customer and, where appropriate, the carrier to investigate the issue and determine the next steps.
If a package arrives visibly damaged, customers should retain the original packaging and contact OTS promptly with photographs and the applicable order and tracking information.
Nothing in this section limits any responsibility OTS may have under applicable law.
6. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address during checkout.
If an address needs to be corrected, customers should contact OTS as soon as possible. OTS cannot guarantee that an address can be changed after an order has been processed or a shipping label has been created.
Additional carrier charges, return-to-sender charges, or reshipping costs resulting from an incorrect or incomplete address supplied by the customer may be the customer's responsibility, to the extent permitted by law and after the applicable charges are communicated.
7. Contact Information
For questions regarding order processing, custom builds, component availability, shipping status, or tracking, please contact Off-the-Shelf Tech Stack, LLC using the support contact information published on our website:
Off-the-Shelf Tech Stack, LLC
Website: https://cmd.us.ots-mc.com/
We appreciate your business and patience while we build, configure, and test your OTS Media Controller to ensure it meets our quality standards.
This Shipping and Order Fulfillment Policy is subject to applicable federal and state laws. Nothing in this policy is intended to waive or limit any rights or remedies that customers may have under applicable law.